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- Develop the internal & external value proposition for UCC solutions.
- Ensure the interlock with other Business Units (Connectivity, Mobility, Enterprise Services…
- The Facility Supervisor will work with the Facility Manager to ensure that all facility services are delivered to our internal customers as per best practice…
- Holds accountability for the Quality of solutions provided to Customer.
- Acts as the customers' primary point of contact and an escalation point.
- Delivers HR case management support to customers in one or more of the following areas :
- Service delivery, analysis and reporting, project support and data…
- Accountable for IT Service Management.
- He/ She will take full responsibility for overseeing all aspects of MSI Service Management processes including analysis,…
- Follow the quality of IM processes by Identifying the adapted KPIs, control and publish it on regular basis.
- Make sure the right procedures are followed by all…
- Managing Monitoring Productions/changes on different monitoring solutions validated by Monitoring Engineering.
- Supporting the BEM “BMC Event Manager”.
- Welcome customers to the customer center and solve their inquiries.
- Handle customer complaints and provide solutions to their problems.
- Responsible for the end-to-end Service Transition process up to the first billing report.
- Fully empowered to drive the delivery and take decisions on:
- Provide HR support to the Global HRBP for International Business.
- Manage the implementation, communication and support of company-wide and functional programs …
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