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  • Develop the internal & external value proposition for UCC solutions.
  • Ensure the interlock with other Business Units (Connectivity, Mobility, Enterprise Services…
  • Holds accountability for the Quality of solutions provided to Customer.
  • Acts as the customers' primary point of contact and an escalation point.
  • The Facility Supervisor will work with the Facility Manager to ensure that all facility services are delivered to our internal customers as per best practice…
  • Delivers HR case management support to customers in one or more of the following areas :
  • Service delivery, analysis and reporting, project support and data…
  • Accountable for IT Service Management.
  • He/ She will take full responsibility for overseeing all aspects of MSI Service Management processes including analysis,…
  • Follow the quality of IM processes by Identifying the adapted KPIs, control and publish it on regular basis.
  • Make sure the right procedures are followed by all…
  • Managing Monitoring Productions/changes on different monitoring solutions validated by Monitoring Engineering.
  • Supporting the BEM “BMC Event Manager”.
  • Responsible for the end-to-end Service Transition process up to the first billing report.
  • Fully empowered to drive the delivery and take decisions on:
  • To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening,…
  • Provide HR support to the Global HRBP for International Business.
  • Manage the implementation, communication and support of company-wide and functional programs …